Our team at Nickel City is always seeking new ways to enhance our Triple Win approach to property management. We take pride in sharpening our sword to help ensure that all parties involved with our clients are happy, feel heard, and feel respected. This is part of the triple win philosophy. We are ultimately pleased if both our owners and our tenants are pleased. Part of keeping this whole process is property maintenance, and if you’ve ever owned a rental property here in Buffalo, you understand how challenging that can be.
Coordinating time slots with maintenance and/or vendors. Finding a time when your tenant feels comfortable having someone enter their space. Keeping local or out-of-town property owners fully up to speed with appointments, costs, and fix updates. It can be a challenge, and in our industry, if you don’t have a plan, you could end up looking foolish and having unhappy owners and tenants, which is a triple L.
Today on the blog, we want to highlight a unique and powerful tool we added to our toolbelt a little while back, and explain the benefits of using Property Meld. This smart software enables everyone involved to communicate smoothly and ultimately get things done quickly and in a more organized way.
Here’s How Property Meld Helps Everyone Win!
How Property Meld Wins for Tenants/Renters
When a renter in the Nickel City network faces an issue in their rental unit, they are able to submit a request (or a Meld) online from their device at any time. This eliminates the need to call your landlord, property owner, or property manager. It can also allow a resident to communicate directly with a vendor who may be performing work on their unit. The tenant receives real-time updates through the app, and all communication regarding the work order is communicated easily through chat, keeping everyone in the loop.
This leads to faster turnaround times and less stress on the renter. The renter is able to pick appointment times that help fit their schedule, which can eliminate the struggle. The streamlined approach allows for things to get done quickly, outlines a clear history of the documented conversation, and we send a follow-up to ensure everything went smoothly.
How Property Meld Wins for Property Owners/Landlords
Owners don’t need to be involved at all, and that’s one of the main benefits of working with Nickel City, but also why we choose Meld. It’s an amazing platform that allows owners to feel confident in knowing they’re keeping up on their property value, and have a history of any issues that need solutions.
This is instrumental in financial recordkeeping, as well as knowing that tenants are happy and taken care of. Speeding up the process of maintenance allows for quicker solutions, and ultimately, the prevention of a small issue becoming a more expensive one.
The owner can monitor activity on Meld as much or as little as they wish. Meld also provides trust in the property manager, providing transparency in every property maintenance problem. It takes time out of everyone’s schedule and makes things easy on everyone involved. By having a system like Meld in place it allows residents to feel heard and valued, which can lead to longer retention.
How Property Meld Wins for Nickel City
We are always looking for ways to help our owners and our renters. Meld was something we decided a while back could be a possible solution to many issues, and it has proven to be a major difference-maker for both owners and renters. Through automatic workflows and centralized communication, Meld provides the streamlined approach we feel that any renter or owner deserves.
It reduces the burden on everyone, including us, allowing us to focus on other matters that become necessary over time. By providing owners with more data-driven metrics, it allows them to make more informed decisions with their property. This helps to build trust and transparency between us and our owner clients.
If you’re renting with us, you probably already know all about Meld, but if you’re a property owner around Buffalo, we’d love to see what we can do to help your investment business. We are owners ourselves, so we can understand the trials and tribulations of being a landlord and dealing with property maintenance issues. Let’s talk! You can give us a call to speak with Steve, our owner, or just fill out our contact form to set something up asap!
